Frequently Asked Questions

Yes, all of our VyralX-13 figures come fully assembled and ready to use right out of the box. We pride ourselves on delivering high-quality products that you can enjoy right away.

Shipping times typically range from 1-2 weeks . During periods of high demand, this timeframe may be extended by an additional week. All of our orders are fully insured and handled with the utmost care to ensure they reach you safely.

Absolutely! Our figures feature fully interchangeable parts , allowing you to mix and match each component for endless customization. This makes them perfect for creating unique poses and designs to suit your style and creativity.

If you are not satisfied with your purchase, you can return items within 14 days of receiving them as long as they are unused and in their original condition. If your order arrives damaged, please contact us immediately. For more details, see our Returns Policy .

Refunds will be issued via your original payment method. For credit or debit card payments, funds will be transferred to your card-issuing bank within 10 business days after we receive the returned item or process your cancellation request. Please contact your card-issuing bank for information on when the refund will be credited to your account.

If you have not received your order within the estimated time frame, please contact our support team at contact@vyralx.com . We are here to help and will make sure to resolve your issue as soon as possible.